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FAQ - Frequently Asked Questions

Not necessarily, you can manually feed these items by using the keypad on the machine in add item menu. This machine has three options for data feeding 1) Through PC, 2) Through manually and 3) Through pen drive.

There are provisions for putting GST details in the WeP billing printer. You can enter the GST details of your products in the options provided and no need for putting other party software. Also, you can get it reconfigured with the WeP Technician.

Yes, it has option for connecting to a barcode scanner.

In WeP billing printers you have the provision for entering upto 21000 items. Moreover we have various models available in the market ,catering to specific segments. For more information please contact - 1800-425-9494

Yes, it can be connected to a computer / laptop through the serial port. But it can be only used for data transfer. It's a stand-alone billing printer. The machine has its own inbuilt intelligent software for billing. Once you finish the calculation part print will be automatically generated.No print can be made from the machine via connecting to the computer.

Its easy to manage your store inventory through WeP billing printers.In this you have the options of providing upto 99 departments.You can store the itemwise details along with the price details and discounts.

Yes. There are options for connecting the external keyboard ,weighing scale to the printer via serial ports.

Yes, you will get the total quantity displayed along with the sum total of every bill. You will also get the item wise quantity details and price details including the offers, discounts if anything.

Yes, we have models that are providing battery backups for up to 8 hours.

Yes, it can be used in petrol pumps. If it is to be used in petrol pumps we have separate softwares for that. Please mention the purpose before you buy.

Yes, we have separate billing printers available for every categories.BP-2100 can be used in general stores.

No, this billing machine cannot be designed for bar-code printing.

Of course, demos will be provided. This machine is very simple to use. Moreover, We will help you in entering the inventory details of your store.

Customer care numbers are already provided in the WeP billing printers. We provide 6 months on-site service warranty.

Yes, WeP billing printers are having the provision of weighing scale connectivity, Barcode scanning connectivity, External keyboard connectivity.

Yes, you can bill the items instantaneously by manual entry. You can generate the daily sales report too.

1. 25T is 2-inch Thermal Printer without Barcode scanner attachment option

2. 85T is 3inch Thermal Printer with barcode scanner attachment option, logo option, billsaveoptions, etc. Still in doubt, feel free to call at 1800-425-9494

In WeP billing printers you have the provision for entering up to 2000 to 21000 items. For more information please contact - 1800-425-9494

Of course. Using the WeP billing printer you can generate daily sales report, item wise report, Tax wise date report, Profit reports and more.

These are the thermal Printers, they don't need cartridge.

You can choose between wep BP-85 T or BP-25T, both have the same features except BP 85 T has 3 inch paper support while BP-25T has 2 inch paper support. Report generation capacity is more in BP-85T than 25T. You can choose as per your budget.

The roll are easily available everywhere , please try any nearby stationery shop.

Paper misfeeds can be caused by the condition of the paper and how it is loaded. Paper should be stored in a dry, cool place and ensure you 'fan' the paper before loading.You can also try printing from another tray. If this is successful, replace all paper in the problem tray with fresh paper from a new ream.Be sure to check the correct paper size is set in the problem tray before you print by adjusting the three 'fences' in the paper tray so they are gently touching the sides of the paper.

Lift the lid and clean the thin glass strip of your copier with an alcohol wipe, office wipe or dry cloth.

Have a spare toner cartridge ready to go. Don’t replace the cartridge until the toner empty notification appears - this maximizes your toner use.

Your Windows 10 PC may be running the incorrect Ricoh printer driver. Download the latest printer driver, extract and install. Your system will be up to date and the slow printing issues experienced under Windows 10 should be fixed.

Ricoh office products come with a free product warranty that provides free on-site maintenance repair service. In general, we provide 3 months warranty for Ricoh A3 MFP. In case, Machine is installed by channel partner then he has to fill up the warranty request form to register the product for warranty .This form is available in WeP World and Wep My shop portal.
Pls find the path to avail this form.
Open the WeP world portal >> Login with User name and password >>> Click on RICOH warranty form
Once this form is completely filled up and submitted, this form will be available with internal sales team for validation.
Internal sales team will have three options which are
Approve # If all the entries are correct then the request will get approved. Reject # if most of the entries are wrong then the request will get rejected.Edit # if any minor changes are required then same will be edited before approving.
Once this request gets approved by internal sales team then same will get registered in oracle.

Matte paper has a more muted feel to it. Because matte paper changes less under the light, they also have more of a "flat" feel than gloss sheets. Glossy Paper have a shiny look, that reflects light, and you get vibrant rich colours, which makes the colour in your images pop on the sheet.

North American ARCH B Paper Size. The size of this paper in Millimetre is 305 × 457
Yes, Ricoh IMC2000 supports 12X18 paper size using bypass tray.

It supports up to 300 Gsm in simplex mode. GSM stands for 'Grams per Square Meter'. The higher the GSM number, the heavier the paper.

Ink is used in inkjet printers. It's a liquid tinted with pigments or dyes. Toner, on the other hand, is a fine powder that's used in laser printers.