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Shipping & Returns
Category | Case | Time-frame from the date of invoice of the product | Remarks |
Replacement | Damaged product | Free replacement within 14 days |
|
Replacement | Deficient on arrival (DOA) | Free replacement within 14 days | Please see for more details - |
Cancel | Product not shipped by Wep Store | Free cancellation if product is not shipped | In case of shipped orders, the returns policy will apply |
Cancel | Customer no longer need the product | Refund with 0% cancellation charges for cancellation requests sent within 14 days for unopened* products only | Balance will be credited in the same customer account within 14 days of time from which order had been placed. Opened products cannot be returned*.
|
Returns | Wrong shipment by wep store | Free replacement within 14 days |
|
Returns | Incorrect order placed by customer | Free replacement within 14 days for unopened* products | Opened products cannot be returned |
Returns | Customer needs an alternate product | Free replacement within 14 days for unopened* products | Difference in amount of product will either be refunded to you or will be collected from you before shipping the alternate product |
