Shipping & Return Policy
| Category | Case | Time-frame from the date of invoice of the product | Remarks |
|---|---|---|---|
| Replacement | Damaged product | Free replacement within 14 days | |
| Replacement | Deficient on arrival (DOA) | Free replacement within 14 days | Please see for more details – https://www.wepmyshop.com |
| Cancel | Product not shipped by Wep Store | Free cancellation if product is not shipped | In case of shipped orders, the returns policy will apply |
| Cancel | Customer no longer needs the product | Refund with 0% cancellation charges for cancellation requests sent within 14 days for unopened* products only | Balance will be credited in the same customer account within 14 days from the date the order was placed. Opened products cannot be returned*. |
| Returns | Wrong shipment by Wep Store | Free replacement within 14 days | |
| Returns | Incorrect order placed by customer | Free replacement within 14 days for unopened* products | Opened products cannot be returned |
| Returns | Customer needs an alternate product | Free replacement within 14 days for unopened* products | Difference in product amount will either be refunded or collected from you before shipping the alternate product |