शिपिंग और रिट्रन्स

Category

Case

 Time-frame from the date of    invoice  of  the product

 Remarks

Replacement

Damaged  product

Free replacement within 14 days

Replacement

Deficient on  arrival  (DOA)

Free replacement within 14 days

Please see for more details - 
 https://www.wepmyshop.com

Cancel

Product not  shipped by  Wep Store

Free cancellation if product is not shipped

In case of shipped orders, the returns policy will  apply

Cancel

Customer  no  longer  need  the  product

Refund with 0% cancellation charges  for  cancellation requests sent within 14 days  for unopened* products only

Balance will be credited in the same customer account within 14 days of time from which order had been placed.  Opened products cannot be returned*.

 

Returns

Wrong  shipment by  wep store

Free replacement within 14 days

Returns

Incorrect  order placed  by customer

Free replacement within 14 days for  unopened* products

Opened products cannot be returned

Returns

Customer  needs an  alternate  product

Free replacement within 14 days for    unopened* products

Difference in amount of product will either be    refunded to you or will be collected from you    before shipping the alternate product

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